Frequently asked questions

Do I have to buy my tickets in advance?
No. The online ticketing service is offered for convenience, but if you prefer, you can also purchase tickets on-site.
Can I book a ride at a specific date and time?
Tickets for La Grande roue de Montréal have no set date or time, so you may use them whenever you like during opening hours. Furthermore, if you wish to get on board faster by skipping the line, we suggest that you select the Fast Pass option.
Is this wheel safe?
Absolutely. La Grande roue de Montréal was built to the highest standards in the industry. Both in terms of materials and assembly, it also respects the same criteria as Hong Kong’s observation wheel, which was engineered to withstand typhoons.
Does the wheel keep turning when it rains or snows?
Yes! You can ride La Grande roue de Montréal 365 days a year, whatever the weather. Rest assured that its state-of-the-art gondolas will protect you from the elements.
Can I share a gondola just with my family or friends?
Sure! If you wish to experience La Grande roue de Montréal with the people of your choice, simply select the Private gondola package.
How long does the ride last?
You will do two or three rotations , which will last a total of 15 minutes.
Can the gondolas accommodate people with limited mobility?
Certainly! If you use a wheelchair and would like us to help you plan your visit, please don’t hesitate to contact our customer service staff.
Does the price of admission increase when fireworks or other events take place nearby?
No, ticket prices remain the same regardless of date or time.
If your question is not listed here, our customer service will be happy to answer it.