Skip to main content

Policies and Regulations

Welcome to La Grande Roue de Montréal!

It is our mission to offer a memorable customer experience on our site. We take the security and well-being of our visitors very seriously. We invite you to read and understand these Policies and Regulations that govern all those entering our premises, whether as a visitor or a customer experiencing La Grande Roue de Montréal.

The security of all those on site is paramount. Our entire site is monitored by state-of-the-art video surveillance. We also have a dedicated team of security professionals responsible for the security and well-being of our site and everyone enjoying the premises on and around La Grande Roue de Montreal.

The team at La Grande Roue de Montréal.

1. GENERAL BEHAVIOR OF VISITORS

1.1

All visitors should behave in such a manner as not to disturb the tranquility and safety of other visitors. Respectful behavior is required of all visitors, both vis-à-vis the site of La Grande Roue de Montréal, its staff and other visitors.

It is forbidden to perform any act that contravenes this behavior, in particular but not limited to:

1.2

Visitors are required to obey all directions directed to them by the staff of La Grande Roue de Montréal site. Failure to follow instructions or panels may result in restriction or expulsion from the site.

2. WEATHER CONDITIONS AND MAINTENANCE

2.1

For the safety of its users, La Grande Roue de Montréal reserves the right to temporarily suspend the operation of the wheel during certain weather conditions (electrical storms, heavy rain or snow, strong winds, etc.) or during maintenance operations. The operation of the wheel will resume when conditions are deemed safe by management. The bistros and restaurants of the site may remain open.

2.2

Certain major climatic events could cause the wheel to close prematurely or prevent its opening. Information to this effect will be available at the ticket office and/or displayed on the website lagranderouedemontreal.com.

2.3

In the event of a temporary disruption or suspension of operations, only clients whose tickets, having been validated the day of, were prevented from riding La Grande Roue, will be issued a replacement ticket for future use.

3. RESPONSIBILITY OF VISITORS AND THEIR OBJECTS

3.1

La Grande Roue de Montréal declines all responsibility for lost or stolen items. La Grande Roue de Montréal also declines all liability caused by any visitor, or property in the custody of a visitor, in the event of damage to any person anywhere on the site.

4. UNAUTHORIZED PRODUCTS ON-SITE

4.1

All food, alcoholic and non-alcoholic beverages from outside La Grande Roue de Montréal site area are not permitted within the site. Security guards are authorized to validate the contents of any visitor’s bags and personal belongings. Only the consumption of food and drinks sold on the site is allowed.

According to the law, the sale of alcoholic products is authorized to people aged 18 and over. ID may be required.

4.2

It is prohibited to introduce onto the site's enclosure objects that, by their destination or their characteristics, pose a risk to the safety of persons or property, and in particular:

Security guards may refuse objects whose presence does not seem to them to be compatible with the security or good behavior of the establishment.

4.3

As a security measure, staff may be asked at any time to ask visitors to open their bags and personal belonging and to present their contents at the entrance or exit, as well as at any place on La Grande Roue de Montréal site. Anyone refusing this verification may be refused access to the site or be expelled.

5. ANIMALS

5.1

No pets are allowed on La Grande Roue de Montreal, buildings, or food courts with the exception of guide dogs with official certification (proof of service dog may be required). La Grande Roue de Montréal declines all responsibility resulting from guide dogs, which remain, at all times, under the sole responsibility of their owner.

6. TAKING PICTURES AND VIDEO RECORDINGS

6.1

All photos and / or images taken on La Grande Roue de Montréal site must be used only for personal purposes or for publication on personal social networks. Any use of commercial photography, filming, or recording of radio and television programs, is prohibited without written permission from management.

7. PRE-BOARDING SECURITY CHECKS

7.1

Anyone with a ticket wishing to access La Grande Roue de Montréal accepts that they will be subject to a search of his/her person as deemed necessary by security personnel and will present the contents of his/her belongings to security officers at the entrance to La Grande Roue de Montréal (otherwise, access to La Grande Roue de Montréal will be denied).

8. TICKETS

8.1

Admission is free on La Grande Roue de Montréal for children under 3 years old.

It is mandatory that children 12 years old and under are accompanied by an adult, or in the case of school trips, by adult supervisors.

The presentation of a valid student card is mandatory to take advantage of the reduced rate for students.

The presentation of a valid identity card is mandatory to take advantage of the reduced rate for seniors.

8.2

Regular tickets, all categories combined, sold on La Grande Roue de Montréal site or via the box office of its website are valid for one entry only. A ticket is considered used once it has been scanned into the registration system.

Any form of reproduction or resale will be considered fraud and offenders will be prosecuted.

La Grande Roue de Montréal is not responsible for lost tickets.

9. APPLICATIONS OF POLICIES AND REGULATIONS

9.1

Any contravention of these articles will be subject to expulsion without refund or compensation and, where appropriate, legal action.

9.2

Anyone who commits a violation of the law (theft, fraud harassment, etc.) on La Grande Roue de Montréal site will be expelled without refund or compensation and / or will be subject to criminal and / or civil prosecution.

Moreover, in all cases of infringement, a prohibition of access to the site could be served on the persons concerned.

9.3

La Grande Roue de Montréal reserves the right to make changes and/or additions to the Policies and Regulations at any time. All the changes will be effective at the time that the current version is modified and dated and will be posted on our website lagranderouedemontreal.com.

 

10. CONFIDENTIALITY AGREEMENT

10.1

"Confidential Information" means all documents and information of any kind whatsoever that one of the parties may have communicated to the other party, in any form whatsoever and in particular orally in the course of their Relations Professional.

10.2

La Grande Roue de Montréal undertakes, with all the tools at its disposal but without guarantee in view of the constant risks of technological attacks, not to disclose, or to communicate to anyone all or part of the confidential information and, on the other hand, to Make any reasonable provision for this confidentiality to be preserved, including by its staff.

10.3

La Grande Roue de Montréal is committed to communicating confidential information only to the members of their permanent staff and to the partners and contractual companies who will necessarily have to be aware of them as part of their Professional relations.

10.4

La Grande Roue de Montréal, as beneficiary, undertakes to make no use of confidential information for any purpose other than to enhance the customer experience while making sure to use this data for statistical purposes, and product and service improvements offered to our clientele.